"The Quiet Operator"
Runs a tight ship. Has actual headroom. Probably your benchmark.
Investigation quality and program rigor are real, not performative. 82% meaningfully investigate over 80% of alerts. 88% tested IR in the last quarter. Three in four audit their MDR's investigation quality directly — they don't take "no incident, good job" for an answer.
Single-vendor concentration. 71% lean on one MDR for after-hours coverage. The program is good because the partner is good — change the partner and the score moves.
Add a redundant detection layer (AI Analyst or second opinion) so weekend coverage isn't a single point of failure. Stay loud about quality measurement — this tier's discipline is what the rest of the market is trying to copy.