March 2 – March 8, 2026 • Interactive Feedback Analysis
Analysis of 98 customer conversations from March 2 – March 8, 2026
📅 Week 10 of 2026
98 conversations (+180% vs last week), 4.80 avg rating, 95.9% CSAT, NPS +83. Senior dogs thriving, deep values alignment, and strong subscription praise.
Happy Harvest canned food out of stock 6+ months (3 mentions), pricing concerns from 3 customers, and 1 missing order escalation.
Ulrike Hamilton — ullamatzke1@gmail.com
Order #519007 — did not receive order. Escalated to customer care team.
Strong rebound week with nearly triple the conversation volume and all metrics trending upward. Average rating climbed to 4.80, CSAT jumped to 95.9%, and NPS rose to +83—all improvements over last week. The 86.7% five-star rate reflects deep customer satisfaction, with standout testimonials about senior dogs thriving (12-year-old Great Dane, 10 & 12-year-old dogs), allergy resolution, and strong values alignment from vegan families. Escalations dropped from 2 to 1, with only one missing order case. The main recurring concern is Happy Harvest canned food being out of stock for 6+ months, now drawing customer frustration about transparency. Pricing sensitivity appeared in 3 conversations but notably from customers who still rated 4-5 stars, suggesting the value proposition holds despite cost concerns. Shipping reliability remains a watch item with 2 mentions of subscription delivery unpredictability.